Child Support Enforcement does NOT work

My niece registered with GA Dept. of Human Resources Child Support Enforcement Division and paid $25.00 to have them handle payments with a dead beat dad who is the father of their child. The dad does not pay, he moves from job to job. The only time they follow through with enforcement tools is when my niece calls them and forces them to do something. He has had his drivers license suspended (which they reinstated even though he didn't pay the required amount); he was sent a subpoena which he responded to and brought the money to court; the last payment he has made which was a purge payment was the end of October 2011. NOTHING since then, has been done by the case worker. My niece cannot afford an attorney, nor can she emotionally deal with this any longer, so she is waiting to see what the case workers will do. Her ex is currently unemployed (at a job that pays through legal channels) and most of the income he earns is not from a documented job. I am a social worker in Maryland and am appalled at the lack of follow through by the child enforcement case workers in Georgia. The laws they have look good on paper but they don't enforce them equitably. There are many moms in Georgia who are suffering and in poverty because of dead beat dads who will not pay child support and still expect visitation rights. Why pay Child Support $25.00 to handle your case when you don't get any results. Unless my niece calls repeatedly (she is treated like a nuisance call) she cannot get any action. I have tried to call on her behalf and was told that only the custodial parent can file a complaint. Georgia Child Support enforcement laws may look good on paper but it is a farce.